FAQs

How do I set up my Store?

It is very simple to set up your own store on Bamboo Mansion! You will be up and running in five minutes. Here is a step by step guide:

  1. To get started, you will need to register for an account
  2. You will be sent an activation link to log into Your Account. From there, you will be able to access your Vendor Dashboard, where you can edit your user profile and store, and begin listing items for sale.

Do I have to display my phone number and address on my Store page?

When you set up your account, the website asks for this data. When you’ve finished setting up your Profile and Store info, you can remove anything you don’t want buyers to see, e.g. if you work from home you might not want strangers knowing that data. You can go into your settings and remove whatever you want to from the Store, even your email address, as buyers can contact you through a link on your Store header (the message will come to your email without them having that info). Scroll to the bottom of your Vendor Dashboard and you will see the settings in the image below. If you have any difficulties removing anything, just send an email to admin@bamboomansion.com.

bamboo mansion

What is your commission rate?

Bamboo Mansion takes 5% commission on sales at your store. There are no listings fees.

Do I have to add taxes to my prices?

As a Vendor, you are required to collect and remit sales tax (IVA at 21%) from your buyers. You are responsible for correctly setting up your sales tax settings correctly on listings in your store, registering with the Hacienda or similar, and filing and remitting sales tax when it’s due. The Standard Tax rate on the Bamboo Mansion marketplace is set to 21%.

What is the Vendor Ledger?

The Vendor Ledger Book gives vendors the easiest way to check store transactions: commission, withdrawal, refund, partial-refund and charges.

At the top of the Dashboard, Vendors can see a total store transaction history statistic visible at the top of the page:

  • Total Earnings
  • Total Withdrawals
  • Total Refunds

All transactions are visible as credit-debit format. Vendors can also see transaction type, details and status of individual transactions.

How do I withdraw my earnings?

  1. Vendors will be able to check their pending withdrawal amount and claim them by clicking on the withdrawal button here: Vendor Dashboard >> Payments>> withdrawal
  2. On clicking the “withdrawal” button vendor will be redirected to Withdrawal request page shown below and select the orders for which they want to claim the amount.
  3. Once the “request” button is clicked, admin gets notified about the claim and can either approve or reject the request. There is no minimum withdrawal amount.
  4. Vendors can check the transactions of their account from the following page here:Vendor Dashboard >> Payments. The details of the transactions like invoice ID, order ID, amount, charges, payment amount, mode of transaction can be viewed in the table at the link.

How do I set up shipping rates?

We provide the following shipping types:

  1. Shipping by country
  2. Shipping by weight
  3. Free local pickup

The above shipping types are configured globally by admin and can be overwritten by vendors as per specific store rules.

How do refunds work?

Refund/Exchange is very much important part for any e-commerce system. Sometimes, shoppers only purchase if they find a proper refund policy for the store.

Vendors can request a refund from the Dashboard -> Orders -> Each item. If a vendor has already requested or withdrew commission for that order then they will not able to ask for refund.

Vendors can also allow buyers to request refund for their orders. buyers can request refund from My Account Dashboard -> Orders -> Each item

On click ‘refund request’ button a popup will open and the vendor can set refund options.

Buyers can ask for:

  • Full Refund
  • Partial Refund

Additionally they can add a reason for the refund request. Requests can be approved or rejected by admin. Importantly, payment will not refunded automatically, admin has to do this manually. Please scroll down to read more about creating your Refund Policy.

How Are Payments Processed?

Buyers can pay for goods via PayPal and Stripe. The transaction charges set by the two payment gateways are as follows:

bamboo mansion payment

Can buyers leave me a review?

Vendors can access review settings from Dashboard -> Setting -> Review Setting

Vendors can set reviews to either be automatically approved or require manual approval. Reviews can be managed at the review management page. Vendors can unapprove or delete a review. Total review rating will be auto-calculated from the average of all reviews.

By default, only a logged in user can add a review. Vendors can restrict whether any logged in user may add a review, or only users who already purchased something from their store. Users can give a review rating for separate categories and also add a comment.

Categories are:

  1. Features
  2. Variety
  3. Delivery
  4. Responsiveness
  5. Support

Individual reviews are listed with all details in the Vendor dashboard (name, email etc). You may delete reviews at any time.

What goes in my Store Policy?

You should include Processing and estimated Shipping times in your Shipping Policy so buyers have an idea of how long it takes for you to prepare an order, and how long it will take an item to reach various destinations. Take into account the slowest shipping time and fastest shipping time.

If you accept Returns or Exchanges on some or all products in your Store, include this information. You are free to include or exclude various types of products from this policy, and can select on each listing page terms for the item listed.

Digital content, such as ebooks, audio downloads, artwork and patterns, are not eligible for return. Rules governing digital content vary by EU member country.

Buyers may still file a case against you in some circumstances if you choose not to accept returns or exchanges. Consumer protection regulations apply to you if you are EU-based. You can read more about the Consumer Rights Directive here. It “gives consumers the same strong rights across the EU. It aligns and harmonises national consumer rules, for example on the information consumers need to be given before they purchase something, and their right to cancel online purchases, wherever they shop in the EU.” (EU Commission website)

You can generate a Returns Policy for free at Termly. On the first page, where it asks for the store url, you must add your store name (as shown in the address bar of your browser. It should look like the address below (substituting [your_store_name] for…well, your store name!

bamboo mansion store name

If a buyer decides to return an item, the Vendor must reimburse all payments received from the buyer, including original shipping charges, once the item has been returned and received. The Vendor can withhold such reimbursement as long as the payments are refunded within 14 days of receipt of the returned goods. Return shipping costs are paid for by the buyer unless the Vendor has agreed to bear those costs.

Vendors must also provide a model withdrawal form (a cancellation form) to buyers that they can use if they wish to return a product (they are not obliged to use the form). You can find a model withdrawal form here).

Any other questions?

become a Bamboo Mansion vendorIf you have a question our FAQs section hasn’t answered, please contact Admin with your request (you can use the form below too).